Category: Customer Service

Lessons Learned From Plugin Support

   A year and a half ago I released my first premium WordPress plugin, Advanced Ads. It’s true that once the plugin was out, my most important task was support. Support is a crucial element that determines not only the success of the project, but also how happy everyone will be, me included. With thi...

How To Offer More Personal Customer Support Through Effective Automation

   Robots are great for cleaning the floor and are perfect for exploring the moon. They’re just not that great at customer support. The last thing your customers want is another “We received your message” email or “Thank you for holding” recording. Robots only succeed in making customers feel ...